Frequently Asked Questions
Everything you need to know about our aquatic-inspired fashion collections.
What is the shipping timeframe for my order?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international delivery can take up to 14-21 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Are your fabrics sustainably sourced?
Yes, Vivid Aquariums is committed to ocean conservation. Our apparel uses eco-friendly dyes and organic cotton, and our 'Deep Sea' collection is crafted from 100% recycled ocean plastics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our slim-fit items or contacting our support team for personalized advice.